Refund & Return Policy

Last Updated: August 1, 2026

At Evermont Global, we aim to provide quality leather apparel and accessories that meet the specifications agreed with our customers.

Because we serve both individual buyers and B2B customers, return and refund conditions may vary depending on whether an order is a standard product or a custom/private-label/bulk order.

1. Standard Products

If an eligible standard product arrives damaged, defective, incorrect, or materially different from the agreed product description, please contact us as soon as possible after delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photographs or videos where applicable

  • Any other information reasonably required to investigate the claim

We will review the issue and determine the appropriate resolution.

2. Custom, Private-Label & Bulk Orders

Custom-made, private-label, custom-branded, personalized, or bulk-manufactured products may not be eligible for return simply because the buyer changes their mind or no longer requires the products.

For such orders, specifications, samples, approvals, quantities, payment terms, production requirements, and return/refund conditions may be agreed separately before production.

Once custom production has started, cancellation or modification may not be possible without applicable charges.

3. Product Defects or Errors

If a product has a manufacturing defect or we have supplied an item that does not match the specifications agreed with you, please contact us promptly.

After reviewing the claim, Evermont Global may, where appropriate:

  • Offer a replacement

  • Arrange a repair

  • Offer a partial or full refund

  • Provide another mutually agreed solution

The specific remedy will depend on the nature of the issue and applicable law.

4. Natural Leather Variations

Leather is a natural material. Differences in grain, texture, shade, wrinkles, scars, and other natural markings may occur from one piece of leather to another.

These natural characteristics are not necessarily considered defects and may not qualify an item for return or refund.

5. Non-Returnable Circumstances

A return or refund may not be accepted where products have been:

  • Used, damaged, or altered after delivery

  • Customized or manufactured specifically to the customer's requirements

  • Damaged through improper care or handling

  • Returned without prior authorization

  • Returned outside any applicable return period

This does not affect any mandatory rights you may have under applicable law.

6. Refunds

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges, customs duties, taxes, and other third-party charges may not be refundable unless required by applicable law or otherwise agreed.

7. Contact Us Before Returning an Item

Do not send products back without contacting us first.

For return or refund requests, contact:

Evermont Global
Email: info@evermont-global.com
Contact Number: +92-310-6926026

We will provide instructions regarding the next steps where a return is approved.